The Engine Group (US) runs an annual CATI/CAWI tracker for their client, a global manufacturer in the healthcare industry. The study runs throughout the year and covers 50+ global markets.
The scale of the study naturally precipitates considerable complications when coordinating suppliers, managing unforeseen costs and ensuring consistency. Furthermore, in-country client teams extensively customise for each market.
“The Engine Group’s Client continues to add new sectors each year as a testament to their satisfaction with the results.”
EMPOWER’s comprehensive understanding of these operational challenges meant that the team was able to implement unique solutions that facilitate project management, and empower Engine to manage the client review stage and maintain confidence in benchmarking.
The results speak for themselves: the client review stage has been reduced from around 42 hours’ work to around 3 hours’, client relations are maintained with ease, budgets are controlled through quick, simple costing and benchmarking remains accurate.
Award-Winning Support Service
Our Multi-Market Intelligence System won 'Highly Commended' in the Best Support Services category at the MRS Operations Awards 2019.
