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Global Online Communities.

The Digital Hives are high-performing, online communities created by Big Village. They are fully mobile, tailored to each client and run globally. Empower has developed an agile, multilingual moderation solution that is now embedded in operations for non-US/UK markets.

Going global with your online communities?

We'd be delighted to help!

Global Online Communities.

The Digital Hives are high-performing, online communities created by Big Village. They are fully mobile, tailored to each client and run globally. Empower has developed an agile, multilingual moderation solution that is now embedded in operations for non-US/UK markets.

Going global with your online communities?

We'd be delighted to help!

“In addition to translation services, Empower has been an extension of our Digital Hives team with OUS moderation. They have proven time and again to be a reliable and trusted partner.”

Brian
VP, Digital Hives @ Big Village

The Challenge.

From launch, the Digital Hives needed to be high performing and producing the same, excellent quality of insights for which Big Village is known. Agility and reliability continue to be key, as communities are global and cover a range of sectors - from quick-fire FMCG to longer term healthcare studies. Traditional translation would have been too slow and cumbersome, and renders participant engagement efforts opaque.

“In addition to translation services, Empower has been an extension of our Digital Hives team with OUS moderation. They have proven time and again to be a reliable and trusted partner.”

Brian
VP, Digital Hives @ Big Village

The Challenge.

From launch, the Digital Hives needed to be high performing and producing the same, excellent quality of insights for which Big Village is known. Agility and reliability continue to be key, as communities are global and cover a range of sectors - from quick-fire FMCG to longer term healthcare studies. Traditional translation would have been too slow and cumbersome, and renders participant engagement efforts opaque.

The Solution.

Empower not only covers the translation of community materials, but also coordinates moderation for multilingual communities, with reporting in English. Our bilingual moderators are fully-qualified translators, ensuring consistency across all translated materials and moderator reports. By leveraging fixed-unit pricing, expert logistics management and award-winning translation, our service remains both agile and efficient while meeting Big Village’s needs for high quality.

The Solution.

Empower not only covers the translation of community materials, but also coordinates moderation for multilingual communities, with reporting in English. Our bilingual moderators are fully-qualified translators, ensuring consistency across all translated materials and moderator reports. By leveraging fixed-unit pricing, expert logistics management and award-winning translation, our service remains both agile and efficient while meeting Big Village’s needs for high quality.

The Results.

Agility and efficiency of community insights
Successful online community recruits
Visibility of projects while in field
Enhanced participant engagement

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Case Studies.