The sheer size of this study poses considerable coordination challenges: 60+ markets, with multiple survey versions, waves, updates and multilingual link checks, year on year. Significantly, the Client also has global offices which review each market survey translation independently of the others, resulting in uncoordinated Client Review stage updates that present a risk to cross-market benchmarking and tracker comparisons.
Empower has nurtured a reliable pool of translators and link checkers, specifically trained in the intricacies of this study, who fit seamlessly into our bespoke Multimarket Project Management System. We designed fixed-unit pricing for efficiency of commissioning updates and budgeting for Big Village’s US team. Moreover, we developed robust Client Review stage management, empowering Big Village to reject or accept the Client’s changes without jeopardising the relationship.